Fireplaces – Local Product Support

There are a range of issues to be considered when buying a fireplace, including:-

• Heat output of the unit for the room volume to be heated
• Fuel type
• Positioning of the fireplace
• Flue or flue-less
• Built-in or stand-alone?
• Aesthetics

but most often neglected is the issue of local product support.

There are many fireplace brands available locally.

Some serious questions to be asked:

• Does the supplier have the capacity and infrastructure to provide product support if needed?
• What happens if I need a spare for the unit?
• Is the supplier locally represented?
• Do I need to wait for a distributor to import parts from abroad?

The Fireplace Shoppe believes in providing excellent support to its customers.  The only way we can do this is by working exclusively with suppliers who are able to provide us with excellent product support.

It is no coincidence that our major suppliers are Jetmaster and Morso.